Privacy Policy

This Privacy Policy explains how Good Neighbor Home Buyers LLC, a Florida corporation operating under the registered fictitious name "Good Neighbor Home Buyers" (collectively "Good Neighbor Home Buyers," "we," "us," or "our") — collects, uses, and protects personal information when you visit our website at goodneighborhomebuyers.us or request a cash offer for your property.

By using our website or providing your information, you agree to the practices described here.

1.Who we are

Good Neighbor Home Buyers is operated by Good Neighbor Home Buyers LLC, a Florida limited liability company that buys residential real estate directly from homeowners for cash.

Our contact information:

2.Information we collect

Information you provide

• Identification: Full name.
• Contact: Email address, mobile phone number.
• Property: Property address you are considering selling, and optionally the reason for selling, condition, occupancy, or other facts you choose to share.
• Consent records: Date and time of opt-in, the IP address and user agent associated with your submission, and the specific SMS and email consent language you agreed to. We retain these records to demonstrate that your opt-in was lawful and informed.
• Communications: Messages you send us by email, SMS, or through this website, including our Contact form.

Information collected automatically

Standard server log data: IP address, browser type, referring page, pages visited, and timestamps.

We do not currently use third-party advertising cookies or tracking pixels.

Information from public records

To prepare a fair cash offer, we review public records associated with the property address, such as county property appraiser records, recorded deeds, tax records, code-violation records, and similar public sources. This is information about the property, not about you personally.

3.How we use your information

• To evaluate your property and prepare a cash offer.
• To send you the SMS messages you opted in to receive, including marketing messages about your cash offer, follow-up about the property you are selling, account notifications and alerts, offer status updates, walkthrough scheduling, contract milestones, closing updates, and one-time passwords.
• To send you the email communications you opted in to receive.
• To communicate with you through the offer, contract, and closing process.
• To respond to inquiries you send through our Contact form.
• To maintain consent records for legal and regulatory compliance.
• To operate, secure, and improve our website.
• To comply with applicable laws and respond to lawful requests.

4.SMS messaging — your phone number

No sharing of mobile data for marketing

Mobile phone numbers and SMS opt-in information collected by Good Neighbor Home Buyers LLC are not sold, rented, shared, or disclosed to any third parties for marketing or promotional purposes.

All categories of SMS opt-in data and consent are excluded from any third-party data sharing. The only third parties with access to your phone number are our SMS service providers, such as Twilio, and only to the extent necessary to deliver the messages you opted in to receive.

What you'll receive

After you opt in by checking the SMS consent box on our opt-in form and clicking the submit button, you may receive recurring text messages from Good Neighbor Home Buyers at the phone number you provided.

Message types include marketing messages about your cash offer and the property you are selling, account notifications and alerts, offer status updates, scheduling, closing updates, and one-time passwords used for account verification.

Frequency, cost, opt-out

• Frequency: Recurring messages, approximately 4 to 8 per month. Frequency may vary based on where you are in the selling process.
• Cost: Message and data rates may apply. Check your mobile carrier plan.
• Opt-out: Reply STOP to any text message at any time. You'll receive one final confirmation message and no further marketing texts.
• Help: Reply HELP to any text message, or email office@goodneighborhomebuyers.us.

5.Email communications

If you submitted our opt-in form, you have also consented to receive email communications related to your cash offer, the property you are selling, and related updates.

Every marketing email includes an unsubscribe link. You may also email office@goodneighborhomebuyers.us at any time to be removed from our email list.

6.How we handle and disclose information

Good Neighbor Home Buyers does not sell, rent, share, or disclose your personal information — including your phone number, SMS opt-in data, email, or property address — to any third parties for marketing or promotional purposes.

We do not have marketing partners, and we do not participate in data-sharing arrangements for advertising or list-building.

The only situations in which we disclose information are operational and limited to what is strictly necessary to deliver the service you requested or to comply with the law:

Service providers we use to operate the business

A small number of vetted vendors process information solely on our behalf and only to perform the service we hired them for — for example, our SMS provider, such as Twilio, to deliver the texts you opted in to receive, our email service provider, our website host, and our CRM. These vendors are contractually bound to protect your data and do not use it for their own marketing.

Title and closing partners — only if you accept an offer

If you accept a cash offer and proceed toward closing, the title company, escrow agent, attorney, or other parties required to complete the real estate transaction will receive the information needed to close, such as your name and the property address. They use this only to execute the closing, not for any marketing purpose.

Joint-venture funding partners on your specific transaction

If we partner with another investor to fund the purchase of your specific property, we may share information about that property with that partner solely for the purpose of evaluating, funding, or completing your transaction. We do not provide your contact information to that partner for any marketing purpose.

Legal compliance

If we are required by law, court order, or subpoena, we will disclose information only to the extent legally required, or to protect the rights, safety, or property of Good Neighbor Home Buyers, Good Neighbor Home Buyers LLC, our users, or others.

Business transfer

If Good Neighbor Home Buyers LLC or the Good Neighbor Home Buyers brand is acquired, merged, or reorganized, your information may transfer to the successor entity, subject to this Privacy Policy.

None of the categories above involve sharing your mobile phone number, SMS opt-in data, or any other personal information for marketing or promotional purposes — by us or by any third party.

7.Data retention

We retain your personal information only as long as necessary for the purposes described above, to comply with our legal obligations, to maintain consent records, or to resolve disputes.

When you opt out, we suppress your contact information from our active marketing lists but retain a minimal record of the opt-out to ensure we do not contact you again.

If your transaction closes, we retain transaction records as required by applicable Florida real estate and tax laws.

8.Security

We use commercially reasonable safeguards to protect your information. However, no method of transmission or storage is 100% secure.

9.Your rights

• Reply STOP to any SMS to unsubscribe from texts.
• Click the unsubscribe link in any email, or email us, to unsubscribe from emails.
• Email office@goodneighborhomebuyers.us to request access to, correction of, or deletion of your personal information.

Residents of California, Florida, and other states may have additional rights under their state privacy laws. To exercise those rights, email us at the address above. We will not discriminate against you for exercising any privacy right.

10.Children

Our website and services are not directed to anyone under 18, and we do not knowingly collect information from minors.

11.Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

12.Contact